We have a unique combination of web knowledge and small business experience that we use to help small businesses use their websites more effectively. No matter the project size, from 15 minutes to 15 hours, we recommend the most appropriate, practical and cost-effective website changes that will make a big impact in your business. And we empower our employees to be resourceful and adaptable to our customers' changing needs.
Proven Work Process Means Lower Prices
We have streamlined our entire work process, from order taking to follow-up survey, which enables us to deliver high quality services, at a great price. Custom software developers can cost 10 times as much, while off-the-shelf-software packages don't compare on quality and level of service or customization.
Here's a shout-out for the folks at edit.com. They give me the tools to make my company website work well. But it's not just the program that makes them so special, nor the very reasonable cost... It's the humans who answer my how-to email questions and calls, and their zippy-fast response to any problem (even when I've only imagined a problem exists)." Shawn Greene, Savage & Greene, CA
Expertise Specifically for Small Businesses
We have worked on 3,352 small business websites and developed effective tools and techniques to get small business websites, across all industries, to deliver tangible results. For each client, we recommend only the changes that are most appropriate and will give your business tangible results.
Thousands of small businesses rely on us every day.
How can we help you?
Our History
Edit.com was founded in 2001 when Steve Grushcow and David Ries recognized an unmet demand in the marketplace: small businesses websites lagged behind their larger competitors, and were under-performing as a result. With the goal of using web technology to deliver great business services. Steve and David developed a unique approach to improving small business websites that is both high-impact and cost-effective.
3,352 customers later, we continue to build on our range and quality of services, recommending the most appropriate and cost-effective website changes to businesses across the globe. We focus exclusively on small businesses and tailor big-company services to the needs of small businesses.
How We Work
1. Site Assessment
We assess your current website in the context of your business goals. By understanding both what you have, and your business needs, we develop an appropriate strategy and implementation plan to get your website delivering tangible results for your business.
2. Before You Buy, a Clear Written Proposal:
Our Account Services Team creates a custom service package for you outlining our recommendations for your website.
- Detailed Proposal: You get a detailed written proposal so you know exactly what you're getting.
- Fixed Price: No surprises, no hidden fees, no overruns.
- Set Timeline: Delivered when promised.
There is no obligation to spend any money with us. We never give you the hard sell. If your site is great, we will tell you. If there are ways we can improve it to get you results, we'll let you know what those are.
3. We Do the Work
Then we take your website off your hands, and make the changes that will produce an immediate tangible impact on your business. We start milking your site to ensure it is delivering the results you need. All work is done in our New York offices. We complete your order on-time and on-budget, exactly as quoted.
The job is not complete until you say it is. If for any reason you are not completely satisfied with our services, just let us know within two weeks. We will perform any and all revisions necessary to complete the work as quoted. Or, if you'd prefer, we will restore your site to its exact state before we started work on it and refund your money.
Our Client Pledge
To deliver the most value and have the greatest impact on your business, we pledge to:
1. Do Good, Honest Work
We take pride in our work and take your businesses seriously. We have invested, and continue to invest, a great deal of time and effort in developing products and services that deliver value to small businesses.
2. Make Practical and Appropriate Recommendations
We don't recommend products just to make a sale. We only recommend service packages that are practical and appropriate for your company and goals. If we're not a good fit for your site and business, we will let you know.
3. Provide Great Client Service
We enjoy what we do, and want our clients to enjoy working with us. We strive to make your every interaction with us efficient and stress-free.
4. Speak Your Language
Our whole team is located in Brooklyn, New York and we make a point to communicate and answer all questions in plain English without technical jargon.
5. Provide Reasonable Pricing and Stand By It
We work efficiently so we can provide you with reasonable fixed pricing. When we quote a price, we stick to it. You will know exactly how much each project with us will cost.
6. Deliver On a Fixed Time Line
Every one of our proposals includes a project time line so you know exactly when your project will be done.
7. Guarantee Everything We Do
We guarantee all our work. If you're not completely satisfied with our work, just let us know within two weeks of your project delivery and we'll make it right or refund your money.
We look forward to working with you,
The Edit.com Team
